***** is taken lightly

After I discovered that a card of mine was being used to make online purchases, I had a mountain to climb in order to report it and get action from Absa. It is downright idiotic to have a ***** hotline go to an automated voice system. And worse, when I get to a person, they can't help and forward me over to another automated system. To put further salt on the wounds, that automated system required me to input a 16 digit card number before proceeding but I didn't have the card since I didn't collect it from the bank. <br> <br> A ***** hotline must be managed by a person who is fully equipped to resolve the issue on the spot. And security needs to be beefed up for identity theft.