***** Investigation

So my husband had ***** committed on his debit account. Reported it immediately to ABSA., received a case number etc. After almost 2 and a half weeks of us following up, no one was assigned to the investigation as yet! The contact centre provided us with a team leader's contact number. No answer. So we are waiting to know what the outcome is on the case and when we will receive the money back. No one can help us to date. No feedback received - we need to follow up.

After this matter is settled we will surely be moving all our accounts to another bank that will provide us with better service.