LB
Louis B

1 reviews | Active since Aug 2022

23 Jan 2023, 13:55

***** INSIDE BANK

Small amounts of money was taken from my cheque account up to 25 times per day On the positive side;The alerts came in very quickly via SMS. I then called the ***** Division and the card was immedlately stopped On the same morning, I drove to my Branch,the card was physically destroyed in my presence, and a new card was issued, .On the negative side,all the transacxtions referred to above,was once again debited,using the NUMBER OF THE NEW CARD!! ABSA refunded me, but I know they are insured for this type of thing and you and I pay for that insurance disguised someware as administrtive costs. I am convinced that these ****** work from inside the Bank. ABSA ***** Investigation still ows me an explanation. Watch your cards carefully

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Replies (1)
Absa
Absa's reply23 Jan 2023, 18:06
Official
Dear Louis Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9 Kind regards,Vanessa CroweGroup Customer Care

Best regards,