nD
nobanzi D

1 reviews | Active since Apr 2012

29 Mar 2016, 14:50

***** IN MY ACCOUNT

I WASN'T AWARE THAT MY ACCOUNT WAS DEBITED WITH UNACCOUNTED DEBIT ORDERS FOR A VERY LONG TIME UNTIL RECENTLY. WHEN I WENT TO THE BRANCH I WAS TOLD IT'S A ****. I MANAGED TO REVERSE SOME BUT NOT ALL OF THE DEBIT ORDERS. SADLY TO SAY THAT I LOST A LOT OF MONEY AND ABSA DIDN'T EVEN MADE ME AWARE OF WHAT WAS HAPPENING IN MY ACCOUNT EVEN THOUGH THEY KNEW. MY PROBLEM NOW IS THAT THIS THING IS STILL CONTINUING AND I ALWAYS HAVE TO GO TO THE BRANCH TO REVERSE THESE. I AM TOLD BY ABSA STAFF THAT THERE'S NOTHING THEY CAN DO. ALL I NEED TO DO IS TO ALWAYS GO TO THE BANK AND REVERSE THESE. AS IF I HAVE TIME FOR THAT. IT'S SUCH A PITY THAT ABSA CANNOT EVEN ASSIST ME BY GETTING THE MONIES THAT I HAVE ALREADY LOST AS A RESULT OF THIS. IT'S VERY DISAPPOINTING THAT YOUR BANK CANNOT PROTECT YOU FROM ***** AND THE SO CALLED ****S. WHAT'S INTERESTING IS THAT WHEN THE ACCOUNT DPESN'T HAVE THE MONEY, THEY DONT ATTEMPT TO DEBIT. BUT AS SOON AS I HAVE THE MONEY, THEY START TAKING MY MONEY WHICH GIVES ME A SUSPICION THAT THIS COULD BE AN INSIDE JOB. SOMEONE FROM ABSA IS *****ING FROM ME

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Replies (1)
Absa
Absa's reply30 Mar 2016, 08:47
Official
Hello nobanzid,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd