***** from Absa vehicle finance

<p>I have to say, im highly disappointed with one of the major banks in South Africa the client service and the lack of respect and disregard for consumer privacy I'm experiencing with Absa's Vehicle Finance department.I was charged or let me put it in Absa terms,Insurance was loaded onto my profile,why you might ask? This was done to ensure I have insurance on my vehicle, here's were the problem begins I bank with Absa and my salary is deposited monthly in the account and every month I get debt an amount towards my insurance as per usual since I bought my vehicle. All of a sudden an additional 1800 is added without my knowledge or a warning, Now this obviously raises my attention and in calling the Vehicle finance depart that's is when I am notified about the insurance that they have with out option or knowledge desided to load on my account, This issue has raised a serious red flag as when I called the bank I was informed that they once tried calling me a failed to reach me which resulted in Absa desiding they should add the insurance, the most fustrating part is they are fully aware that the vehicle does have insurance as they can see the monthly insurance debts and when calling they ABF department which I'm told deals with vehicle insurance and asked to speak to a manager a Lady by the Name of Amand Lyon very confidently tells me I'm not allowed to speak to the managers. On what planet does a company refuse to allow its client a conversation with the manager or supervisor in charge and when asking that question and if the calls are being recorded Amand then changes her statement to the manager is in a meeting.</p> <p> </p> <p>Now my question is a simple 1 would it have hurt Absa to call me and notify me that they require proof of insurance as that would have only taken 10 minutes and what consumer privacy is there for us consumers if alterations are done to our accounts without being notified as this has now raise a question as to what else the Bank has done with out my concern, </p> <p> </p> <p>any1 with a solution to my problem please help as I still have not received a refund which now makes it seem as if there's n element of ***** that's happening here</p>