***** + ***** + ***** + Terrible service = New bank

I have been a victim of ***** 2 or 3 times as an Absa client over the last 11 years. However, my current experience has been the most frustrating yet.

A transaction went off my cheque account from a foreign merchant. I immediately called to report this and cancelled the card linked to this account. Within 2 weeks the funds were refunded - Happy days!

not quite...

A few weeks later, the merchant somehow manages to debit the same amount off an investment account linked to my banking profile. How is this possible? And who could have authorised this?!

I followed the same procedures of reporting the *****,. Only this time it required me sitting in a branch for 3 hours, just to log the case! I even went as far as getting a new card and opening a new account to avoid this happening again.

It has now been a month since reporting this and I have not received a call, email or even an sms regarding the status of my account. And to make things worse, whenever I build up the courage to call the ***** department and hold for 20min, nobody knows who is handling this and what has been done so far (nothing apparently).

I am fed up with the poor level of service I have received from Absa bank. From call centre, through to premium banker at the branch, the level of service is atrocious! I have come to realise that my funds are not safe with Absa bank and the sooner I can switch to a safer and more helpful institution, the better.

If anybody at Absa actually gives a ***** about their clients, please contact me to help resolve this.