***** Feedback

Getting pretty p***** off that I can never get good, prompt and useful help from ABSA by contacting them directly, and always resort to this... I received an sms of a *****ulant transaction done at Fruugo overseas, which I reported to ABSA. I also queried this with Fruugo directly, who said they had detected the suspicious transaction and reversed it from the buyer.

ABSA fed back to me that 'no ***** had occurred, case closed' For a long time there has been a discrepancy between my actual and my available balances. Suspiciously similar to the ***** amount. Sadly, despite great technology, its impossible for me to see what makes up this 'uncleared' amount. (pretty unbelievable huh?) so I asked ABSA to confirm what amounts were included here and that it did not include the ***** amount. (ie does 'no *****' mean: sorry for you sunshine, cut your losses, or does it mean the transaction no longer reflects on your account and it never will')'

Apparently this is a lot to ask and I am still waiting for feedback