***** feedback

I was an unfortunate victim of crime at the atm, i reported the matter to absa Rivonia branch on the 26/05/2015 and was given a t.a.t of 9 days. After no feedback from the bank, i decided to call them on the 02/06/2015 only to be told that the query was logged incorrectly by the branch and was only re-allocated to the ***** dept on the 29/5/2015. I called again and was advised that only on the 03/06/2015 was the matter starting to be attended to. This is absolutely pathetic and unacceptable, this was my last funds available and now i have to wait because of the banks mess up. How does one survive with no funds and the bank takes their own sweet time to investigate. I am really tired of this bank and want the matter resolved immediately.