*****

According to them the debit order for 1st November 2021 didn't go through, yet I called mid November 2021 to check if it went through and the lady I spoke to confirmed it went through. So today I got sms saying it didn't so they will deduct on the 18/12 /2021, which is very ********* and financial inconvenience. When I queried why I am only told 30 days after the error occurred the agent didn't have an answer for me. Firstly what kind of institution will confirm receipt of the premium and then after 30days they had to identify the error. Imagine if I had to claim for death, what would have happened... I would be told the policy is in arrears when it's their fault. What annoyed me most is the failure and denial to accept responsibility. I'm so ****ed off.