CW
Charles W
1 reviews | Active since Jan 2013
07 Oct 2021, 11:25
***** Div
I have been an Absa client for about 20 years and unfortunately I have been loosing respect for them. After opening a case of ***** on 02 August this matter has not been resolved. They either do not reply to e mails or they do not follow up The ***** line cannot or will speak Afrikaans It appears as if " customer relations " does not being practised anymore It appears as if the elderly customers are a nuisance.
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Absa's replyOfficial
07 Oct 2021, 12:30Dear Charles Wolfaardt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply07 Oct 2021, 12:30
Official
Dear Charles Wolfaardt Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
Best regards,