***** Department Terrible

Dear Absa, I have got to ask, what is the point of having a Premium banking account, today I have experienced the worst service ever from your Internet Banking ***** division, I have received better service from Telkom. My Internet Banking account was hacked and a large sum of money was transferred into an account of one of my beneficiaries. Your ***** team then block my Internet Banking login and then ask me to login to Internet Banking to send them the proof of payment of the ********** transaction, they then request a bank statement as well an affidavit stating what had happened, this should not be case as the more time you waste making your client run around, the less chance you have of recovering the funds(common sense). I have also requested an audit log of where the account was logged in from, which I still have not received. The person dealing with the case is not reachable on the ***** number ********** 557 and they do not respond to emails. Your so called ***** investigator has absolutely no people s****s and only has phishing emails in his very large ***** vocabulary, tried to explain to him that phishing was not cause of my account being hacked as I am always on a secure network with the most up to date threat protection as I work in information security. I would like Absa to supply me with a login audit log to my Internet Banking account from 06:30 to 07:30 this morning as I strongly believe that whoever got into the account had to have done it within the bank. Once this has been resolved, I will be moving all of my Absa accounts and would urge anybody interested in banking with Absa not to base on their flawed security controls.