AS
Andre S
1 reviews | Active since Jan 2018
21 Oct 2020, 12:07
***** department? Really?
I noticed an unauthorized debit order against my cheque account and went to the local branch who advised me to report it to ABSA ***** department. Dialed the ***** line and after being transferred four time to whatever department I finally spoke to Susan at Debit order *****.She promptly told me there is nothing they can do. I have to reverse the debit order (which was already done at the branch) No details requested from me. What is the use of a ***** department if they don’t investigate? How did the perpetrators get hold of my banking details. How was the debit order authorized without the necessary FICA requirements? I have to reverse this debit order every month now as according to the lady at the branch I cannot cancell it even though I didn’t authorize it. Makes a lot of sense, doesn’t it?
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Replies (3)
Absa's replyOfficial
21 Oct 2020, 13:41Dear Andre von Solms Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply21 Oct 2020, 13:41
Official
Dear Andre von Solms Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
AS
Andre S's updateReviewer Update
03 Nov 2020, 20:20I received a phone call and e-mail relating to my enquirey. None of my questions were answered. The e-mail states that the debit order was stopped and the funds reversed. I know that as I had it done at the local branch. The e-mail further states I can reverse the debit order on the app for free. My question is why can I not CANCEL this unauthorized debit order? How did this debit order appear in the first place? I have to reverse this debit order every month going forward until it does not appear anymore? Why?? Cancel the thing!!! I did not authorize it!!!
AS
Andre S's update03 Nov 2020, 20:20
Reviewer Update
I received a phone call and e-mail relating to my enquirey. None of my questions were answered. The e-mail states that the debit order was stopped and the funds reversed. I know that as I had it done at the local branch. The e-mail further states I can reverse the debit order on the app for free. My question is why can I not CANCEL this unauthorized debit order? How did this debit order appear in the first place? I have to reverse this debit order every month going forward until it does not appear anymore? Why?? Cancel the thing!!! I did not authorize it!!!
AS
Andre S's updateReviewer Update
04 Nov 2020, 21:00ABSA you won’t believe it, but this is getting even better. Scrutinizing my debit orders today I notice a new ABSA debit order for Will fees. This is something I cancelled a long time ago and I’m not talking months I am talking years ago. I went back on my transactions to July 2020. No will fees debit order (for obvious reasons) I cancelled it a long time ago, remember? Nov 2, 2020 will fees. I reversed it myself. While you “investigated” a different debit order you add your own historical one. How does this happen ABSA? Do I now have to reverse your ABSA debit order every month or can you cancel your own debit order which I did not approve?
AS
Andre S's update04 Nov 2020, 21:00
Reviewer Update
ABSA you won’t believe it, but this is getting even better. Scrutinizing my debit orders today I notice a new ABSA debit order for Will fees. This is something I cancelled a long time ago and I’m not talking months I am talking years ago. I went back on my transactions to July 2020. No will fees debit order (for obvious reasons) I cancelled it a long time ago, remember? Nov 2, 2020 will fees. I reversed it myself. While you “investigated” a different debit order you add your own historical one. How does this happen ABSA? Do I now have to reverse your ABSA debit order every month or can you cancel your own debit order which I did not approve?