***** department pathetic---NO SERVICE

I had a Egg company that ****med me out of R8900. I have followed all the steps with ABSA contacting the ***** line, opening a ***** case and send all the documents through to them. I cannot speak to the persons who is investigating the case, all they tell me they are busy investigating since this case was reported 31 July 2018. Still no money back . It feels like they are supporting the ABSA ***** CLIENT: all I get is this reference number: ASZA-1 ********** 4