***** department needs to up their game

I received a new debit card this year, my card was then **********ly used and I immediately notified the ***** department in March. TO date I have been waiting for the ***** department to get back to me and sort out my refund. I keep phoning they keep saying they waiting for the team leader to sort this out. Honestly think you don't employ team leaders. a case that takes 30days has now taken months!! after years of being with ABSA this is not service