***** Department

On 26/06 i received a call from Absa (Indicating no spam on Truecaller). When i answered they claimed to be phoning from Absa Rewards wanting to give me a cashback of R2500.00, all that they needed was my CCV number on both debit and credit card along with the last four digits of each card. Immediately i said that i will go into my Absa Branch and claim my rewards there. Will on the phone with them a second call came through indicating ABSA *****. I answered immediately and the consultant asked me if i was busy doing transactions on my debit and credit card. After stating that it was not me and explaining the call i received regarding the Absa Rewards i started receiving OTP's while on the Phone with Absa *****. Investigation was opened. Numerous calls have been made and received regarding the ***** transaction on both my cards. Latest call last week on Thursday 18/07/2019 the investigator crossed questioned me and stated the ********** managed to access my phone and they had access to my accounts. I am 150% sure that I did not give the ********** any OTP’s nor any personal information. The ********** transactions on my credit card now puts me into a negative balance and request double amounts to be paid and my credit card has been frozen. It is now nearly a month and I am still waiting for my money to refunded back to my bank accounts. The investigator just keeps on asking me if I DID not give them the OTP’s or personal details and every time, I have to explain that I DID NOT PROVIDE THEM WITH ANY PERSONAL DETAILS. This investigation is going nowhere, and I want my money bac****!