***** debit order

I have an Absa account and I have been banking with Absa for more than 10 years and was happy up until 2018 there is a debit order of R99.00 that went of my account a month ago, went to Absa Randburg branch was not happy the way they handled my query this guy told me this is normal it's happens all the time we will just reverse, I asked him to log a complaint he said there is nothing they will do, was so disappointed with big financial institution like this, R99 might look smaller but if you combine it with the other clients that alot of money, and if they cannot look after small money how can we trust them with our salaries, and another R99,00 debit order went off without my authorization, the same bank charge me for reversing a debit order, I feel like Absa don't care about their clients or let me say about low income earners, coz I am not the only one complaining my colleague also had the same problem, and I feel bad coz I am the one who referred her to Absa.

I want this matter resolved and and Absa need to investigate this as a ***** case coz this is ***** or how are they getting my details, and permission to debit without my knowledge.