TZ
Thembekile Z

1 reviews | Active since Oct 2020

12 Oct 2020, 06:35

*****

Very disappointed with absa not following policy and procedures that was created by them

I open accounts for my son 14 years ago, on Friday the 10 October I got an sms saying contact details was updated and if it was not done by me I must contact ***** department, and I did that with no help, then I logged a complain with ref number ***7

An account was opened, cell number was changed , signing right was changed, I want to know based on what was all that done without my approval if am the only person who have signing power on the minors account.

All changes that was done to be cancelled

0
Replies (2)
Absa
Absa's reply12 Oct 2020, 14:07
Official
Dear Thembekile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1  . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd  

TZ
Thembekile Z's update18 Oct 2020, 12:05
Reviewer Update
Very disappointed

After logging the complain I was told it will be finalised after 3-5 working days and up until today the case is still open.

What upset me the most is no hold was placed on the account since absa is saying they busy with investigation and there’s lot of developments on the account in question.

Can this be finalised by Monday

Regards
Thembekile