EB
Ewald B

1 reviews | Active since Apr 2013

18 Jun 2015, 11:56

***** - Credit Card Cloned

My first complaint... http://hellopeter.com/absa/complaints/*****-credit-card-cloned-***<br> <br> A month later and there is still transactions that is going off on my credit card!!! This is so frustrating!!! This morning I again got sms's on my cell that I did online transactions and need to confirm the OTP.<br> <br> I did not do any transactions as there should not be a credit card issued on my name anymore!!! After probably 10 calls to and from ABSA we still getting transactions that is happening.<br> <br> I want to know who is giving the instruction to print new cards and who has action-ed these instructions to print the new card on my account???<br> <br> How hard can it be to trace an inside job?? Just cancel all the transactions and cards and give me back my R300+ that was in the positive on the account and close the account!!!<br> I'm now getting to the point where I want to move my all my accounts, home loan, unit trusts, wife's account and kids savings accounts away from ABSA.<br> <br> I would expect a call from a manager with an answer to why this is happening!! A can't believe that all ***** cases on credit cards takes this long to be resolved?? <br>

0
Replies (1)
Absa
Absa's reply18 Jun 2015, 14:33
Official
Hello ewald.bruwer,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd