MN
Monica N
1 reviews | Active since Jan 2019
22 Jan 2019, 20:24
***** claim gone wrong
During the month of December, my information was hacked and I was the victim of *****. I had a separate Gmail account that I used for work purposes, that was linked to a PayPal account I had. On the 18th of December, an amount was debited from my Absa account, that I was completely unaware of, from a business outside the country. I immediately called Absa's ***** hotline and reported the incident. Two days later, my PayPal account was also debited with a different amount to the same company. After I claimed the debited amount on my Paypal account was **********, I was later contacted by the company that debited the amount, concerned as to why I was claiming the amount **********. It had turned out someone used my email account to pay for a subscription the company offers and paid using both my Absa debit card and my Paypal account with my email address. After deleting the Paypal account, cutting up my card, getting a new one at the bank and even changing my pin, and subsequently deleting the email account, I waited for my refunds.
Now I am a student. I do some work with companies who pay via Paypal, to make some income to pay for some expenses. So for over R1600 to be taken from me, was a bit of a hit for me. Thankfully the company refunded the amount that was taken from my PayPal account, and later Absa refunded the amount debited from my account. Here is where my problem begins: On the 18th of this month, unbeknownst to me, Absa took back the refunded amount. Without informing me, or calling me. No communication whatsoever. This is just disrespectful and quite frankly unacceptable. I let it go when the amount was debited from my account when I was not given a one time pin or authorization for an online payment to go through.
Absa this is disappointing and not the service I expected.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
23 Jan 2019, 12:44Dear Client
Thank you for bringing this matter to our attention. I tried calling on cell number provided twice . Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I tried calling on cell number provided twice . Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 Jan 2019, 12:44
Official
Dear Client
Thank you for bringing this matter to our attention. I tried calling on cell number provided twice . Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I tried calling on cell number provided twice . Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
MN
Monica N's updateReviewer Update
23 Jan 2019, 12:56Hi Vanessa Crowe. Sorry, I do not have any notifications of a missed call.
ID number is: ***
MN
Monica N's update23 Jan 2019, 12:56
Reviewer Update
Hi Vanessa Crowe. Sorry, I do not have any notifications of a missed call.
ID number is: ***
MN
Monica N's updateReviewer Update
24 Jan 2019, 10:56I received a call yesterday, I answered and had the phone hung up on me when I said hello. I've tried calling back since, and keep getting an automated message that the number is busy.
MN
Monica N's update24 Jan 2019, 10:56
Reviewer Update
I received a call yesterday, I answered and had the phone hung up on me when I said hello. I've tried calling back since, and keep getting an automated message that the number is busy.
Absa's replyOfficial
24 Jan 2019, 16:45 Good day Miss Nashed,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply24 Jan 2019, 16:45
Official
Good day Miss Nashed,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
MN
Monica N's updateReviewer Update
25 Jan 2019, 15:45Update:
I contacted the ***** specialist who was assigned to my case. The frightening part, she informed me that she only returned yesterday back to work after being on leave for a month. Meaning, Absa assigned someone to my case who was not working in their offices for the duration.
Dikeledi, the ***** specialist called me this afternoon, and I have never experienced such disrespectful service before. She accused me of lying to the bank about being "paid back" by the company. When I informed her those were two separate amounts (hence why they are not the same number), one was taken from my Paypal account and the other from my cheque account, she ignored what I had said and continued her accusation. Not only that, she had the audacity to raise her voice at me, as if I was a child.
And she failed to explain to me as to why Absa did not contact me when they took the money out of my account, and blatantly said that I do not have a "notify me" service. Clearly, I do since I received an SMS when money was taken out of my account.
This is absolutely disgusting customer care service.
Thus, Absa if you want to just outwardly take money from my account without my consent, or without giving me any information whatsoever, then, by all means, do so. This is a dishonest practice and the complete opposite of safe and secure banking. And from what I can see Absa this seems to be a pattern of your services, by looking at all the complaints here on hellopeter. Keep the money if you will, I will be closing my account end of this month, and go to a more honest and safe bank who actually treat their customers with respect. And where I don't have to worry about money being taken out of my account and not having the correct safety measures a bank should have such as an OTP service, or without my consent. My family members and friends who also bank with Absa will be joining me in switching banks. This poor quality service and not so secure banking has swayed them into moving to a different bank.
MN
Monica N's update25 Jan 2019, 15:45
Reviewer Update
Update:
I contacted the ***** specialist who was assigned to my case. The frightening part, she informed me that she only returned yesterday back to work after being on leave for a month. Meaning, Absa assigned someone to my case who was not working in their offices for the duration.
Dikeledi, the ***** specialist called me this afternoon, and I have never experienced such disrespectful service before. She accused me of lying to the bank about being "paid back" by the company. When I informed her those were two separate amounts (hence why they are not the same number), one was taken from my Paypal account and the other from my cheque account, she ignored what I had said and continued her accusation. Not only that, she had the audacity to raise her voice at me, as if I was a child.
And she failed to explain to me as to why Absa did not contact me when they took the money out of my account, and blatantly said that I do not have a "notify me" service. Clearly, I do since I received an SMS when money was taken out of my account.
This is absolutely disgusting customer care service.
Thus, Absa if you want to just outwardly take money from my account without my consent, or without giving me any information whatsoever, then, by all means, do so. This is a dishonest practice and the complete opposite of safe and secure banking. And from what I can see Absa this seems to be a pattern of your services, by looking at all the complaints here on hellopeter. Keep the money if you will, I will be closing my account end of this month, and go to a more honest and safe bank who actually treat their customers with respect. And where I don't have to worry about money being taken out of my account and not having the correct safety measures a bank should have such as an OTP service, or without my consent. My family members and friends who also bank with Absa will be joining me in switching banks. This poor quality service and not so secure banking has swayed them into moving to a different bank.