***** cases ignored by ABSA!!

A ********** transaction went off my cheque account on the 07/04/2018. I reported this at the branch the very next day and I am still waiting for feedback. The lady who was assisting me at the ABSA branch at The Glen Kgomoto Mallane wasn’t of much help. She had such an attitude anf was just not interested, I don't know if she was angry about working on a Sunday but she kept asking me what is next like I should know how the process goes! She gave me a cellphone number that I called only to find an old lady who says she’s unemployed and has no idea what I’m talking about.

After reporting this I decided to go through my credit card transactions and realized that there was a ********** transaction on my credit card as well, I called the ***** line and was given an email address “disputes” to send my information to! This is not a dispute, it is *****. Nobody has called to say anything, all they’ve told me is that it may take another 30 days to resolve this and if it was a correct transaction I’m going to be charged for this!!

I have never heard of such nonsense!!!! This is a ***** case that needs to be investigated and I want my money back I don’t care how insignificant ABSA thinks the amount is, it is my hard earned money and this is pure *******!!!!