1 reviews | Active since Sept 2017
***** CASE OUT OF SLA - 10 DAYS?!
Apparently it takes 10 days to investigate a STRAIGHT forward ***** case. This is the SECOND time I have had ***** on my ABSA credit card and it is a huge inconvenience - so much so that I will close my ABSA accounts as soon as I have the funds back in my account.
The call centre agents are unable to assist me and I get transferred back and forth between departments - no one knows what the hell is going on. I got given the investigator's number to but that person did not answer...
My patience is wearing thin. Can someone tell me what is going on?!?!?!?!?!
Please ear Customer.
Thank you for bringing this matter to our attention.
Please can you provide me with your ID or Account number to enable me to conduct a follow up for you.
Regards
Claudette
Please ear Customer.
Thank you for bringing this matter to our attention.
Please can you provide me with your ID or Account number to enable me to conduct a follow up for you.
Regards
Claudette