***** case - no help provided!

On 11.02 I contacted ABSA to see if the proof of payment sent to me via SMS is legal and there is no ***** - I was selling an expensive item and the buyer agreed to make an EFT payment. I received a system generated SMS from ABSA stating that the transfer was done, however I decided to call the bank to verify it as I'm banking with Standard and have no idea how their POPs look like. The customer care consultant confirmed that the POP is legitimate and I just need to wait for 2 business days for the funds to be reflected on my side. For the next few days I called ABSA few more times and they said that I need to wait. When after 4 days there was no money paid into my account, I went to ABSA branch in Benmore gardens to open a ***** case. The manager Florence Malengina tried to track the money sender via the system, but didn't found anything. She logged a case and told me in two days there will be an investigator assigned to it he will contact me. I called ABSA ***** department several times but there is still no investigator assigned even after one week since the case was open! The guy who picked up the phone there was giving me an attitude like I'm wasting his time!!!!