TM
Tebogo M
1 reviews | Active since Oct 2014
03 Nov 2022, 10:21
***** case follow-up incompetence
Absa ***** deserves less than 1star rating. The incompetence of this division is disgusting. Was promised a call back over a month ago after i reported a ********** activity on my account with unauthorised debits going off and cleaning my business account. Was given case number ***8. Tried calling them every week since they never got back to me but I spend more than 20mins on the phone waiting for the next available consultant, and when I finally get through their call gets cut off for some odd reason. This is totally disgusting and frustrating, PLEASE ADVISE IF I SHOULD MIGRATE MY ACCOUNT TO ANOTHER BANK
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Replies (3)0
Replies (3)
Absa's replyOfficial
03 Nov 2022, 13:58Dear Tebogo Mafisa
Thank you for bringing this matter to our attention. Kindly provide us with the account number in question to log a formal complaint for investigation, please clarify the de*****ed amount and date. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with the account number in question to log a formal complaint for investigation, please clarify the de*****ed amount and date. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply03 Nov 2022, 13:58
Official
Dear Tebogo Mafisa
Thank you for bringing this matter to our attention. Kindly provide us with the account number in question to log a formal complaint for investigation, please clarify the de*****ed amount and date. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with the account number in question to log a formal complaint for investigation, please clarify the de*****ed amount and date. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is C-***5.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
TM
Tebogo M's updateReviewer Update
04 Nov 2022, 11:58Business Savings Account number: 93-5***.
De***** date: 02-October-2022 Amount: R209.53
De***** date: 03-October-2022 Amount: R330.16
Previous ***** case number: ***8
De***** date: 02-October-2022 Amount: R209.53
De***** date: 03-October-2022 Amount: R330.16
Previous ***** case number: ***8
TM
Tebogo M's update04 Nov 2022, 11:58
Reviewer Update
Business Savings Account number: 93-5***.
De***** date: 02-October-2022 Amount: R209.53
De***** date: 03-October-2022 Amount: R330.16
Previous ***** case number: ***8
De***** date: 02-October-2022 Amount: R209.53
De***** date: 03-October-2022 Amount: R330.16
Previous ***** case number: ***8
Absa's replyOfficial
07 Nov 2022, 11:09Dear EPHRAIM TEBOGO MAFISA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5 and feedback will be provided by 17 November 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5 and feedback will be provided by 17 November 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply07 Nov 2022, 11:09
Official
Dear EPHRAIM TEBOGO MAFISA
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5 and feedback will be provided by 17 November 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5 and feedback will be provided by 17 November 2022.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,