***** Case Abandoned?

Dear ABSA, I have been unable to follow up on an open ***** case that has been "pending" for several weeks - with no response from any investigators or the ***** department with progress.

******* have gotten away with R50,000 from an NGO that feeds and clothes children and nobody at ABSA seems to care. Several phone calls to the ***** department to "escalate" the case have proved no use, and the ***"complaint" line tells me that they won't open a complaint case against the ***** department because they're notorious for being a terrible department anyway with a huge backlog. Such terrible service from ABSA that they advised me the best way forward was to disregard my ***** case number and go to a branch to get a complaint case number instead. Apparently ABSA cares more about their reputation than their customers because this will "get more attention". Hence why I'm wasting my time writing this review.

Following up at the branch was even less helpful because they told me that I should instead file a police report - which both the police station and ABSA ***** department advised me NOT to do. The police would not open a case for bank ***** - they advised me that the bank's investigators would work with police in the relevant areas where the crime occurred during their investigation. Nevertheless, the business banker in charge of our account insists that we open a police case to proceed.

There has been so much wrong in this case, I don't even have space to write it all down. The person that initially advised us when filing the case that any pending ********** transactions on our account for the cancelled card would be cancelled and not be posted - only to watch over the next two days as another R30,000 is posted to our account with ********** charges.

I still have heard nothing from the ***** department, nothing from an investigator, nothing from the people who said they would "call me back" after escalating this case, etc. I only talk to someone at ABSA when I call them - wasting my airtime going around in circles. Needless to say, no money has been refunded to our account.

Please ABSA, if you're reading this, help me resolve this matter. I have included my ***** case # in the fields below.