***** Case

<p>On Tuesday 4 April I reported ********** activity on my Savings account to the ABSA ***** Line. A substantial amount of money had been withdrawn by an unknown person from my ABSA saving account from an ATM while my ABSA bank card was in my personal possession.</p> <p>The consultant gave me a ref No & told me that a ***** case had been opened & that I should allow 3 days for the case to be investigated. </p> <p>After 3 days I had still not been contacted by ABSA.</p> <p>On Friday 7 April at 11h40 I called ABSA toll free no & asked to be transferred to the ***** dept which has no direct toll free number to contact them on directly. I held on for over 1 hour without being assisted. I had to hang up. At 14h29 I called again. This time I was assisted by a lady by the name of Lerato who was friendly and helpful.</p> <p>She found out my case had been assigned to Mbali Msombuka to investigate. Lerato tried twice to contact Mbali without success. She found out that Mbali had already left work for the day at 14h00. Lerato could not assist me any further & asked me to call Mbali on Sat on her direct office phone line on a number she gave me.</p> <p>The following day , Saturday, I tried calling Mbali a total of 7 times on the number I was given. The line was engaged every time.</p> <p>On Monday I tried calling Mbali twice without success. Her line still remained engaged.</p> <p>At 09h42 I called the ABSA call center again & asked to be transferred again to the ***** dept. I held on for 10 min without being assisted. I had to get back to work, so I hung up.</p> <p> </p> <p>I find ABSA service and structures to be very poor indeed. 6 days after I had reported the incident I still don’t know what is going on.</p> <p>What do I do next?</p> <p> </p>