***** AT ABSA BANK

I am a recently retired teacher.My pension money was paid into my ABSA bank account in Louis Trichardt. I went to my branch to arrange for payment of my Revolving loan account, overdraft and the balance on my credit card. I was assisted over the counter. The teller assisted me to pay up my Revolving loan as well as my overdraft. The Revolving loan account was then closed and the balance on my credit card was settled

The teller advised me to go to someone by the name of E.S. Rooi in the bank to assist me to invest some of my money. Rooi then assisted me to open an investment account number ********** 646 in which an amount of R200 000 was invested. After all the transactions my balance on my check account was R171 521.84.

Then on the 15th of July when I went to Spar to buy groceries and I handed my cheque card for payments amounting to R151.00 he teller told me that there were insufficient funds. I went outside to the ABSA AT to withdraw the required amount. The ATM message was that there were no sufficient funds and that the balance on my cheque account was R2.34. I then went back to the teller to use my credit card to effect payment. The teller told me that there were insufficient funds. I then realised that there was a serious problem.

Since all these happened on Sunday I waited for the Bank to open the following day, the 16th of July 2018. I was the first person to arrive and decided to request the bank statement from the ATM. I discovered that all the money was withdrawn through an Internet transfer. This disturbed me seriously since I never registered internet banking.

On interior the bank I handed the statement to the lady at enquiry and told her my story. She asked me if I had registered for Internet banking and I said no. She checked the system and found that indeed I never registered Internet banking. She told me that ********** registered Internet banking on my behalf so that they could transfer the money from my accounts. I got another shock of my life when she told me that even the money from my investment was ******.

She completed a form which I signed at police station when opening a case of *****. This form I handed back to the lady at the bank and she promised that she would use the form to lodge a complaint with the bank authorities and that their ***** Unit will be contacting me very soon. The case number is 129/2018.

The bank's ***** unit never contacted me and I visited the bank several times and approached the Branch Manager on the 20th of July 2018 and the and the answer was still that the ***** Unit will contact me. Still nobody contacted me and I continued to visit the office of the Bank Manager, the answer remained the same. I told him that I am becoming worried with the bank's response or lack of response. The Manager contacted his Area Manager in Polokwane and was told that the matter will receive attention. I visited the Bank Branch Manager on the following dates: 20th July 2018, 25th July 2018, 3rd August 2018, 6th August 2018, 16th August 2018 and 3rd September 2018.

On the 16th August the Bank Manager contacted the Deputy Manager of the ***** Unit in my presence who promised that I will be contacted, this never happened. On the 3rd September he contacted he contacted an Area Manager, one Trevor who promised to come back to me ASAP, this also never happened.

The problem is that even my pension monthly allowance get swallowed up by payments that must be made to the bank on a monthly basis and the local branch's hands are tied since they rely on their Head Office for decisions that can assist my situation. I cannot by food for myself and my family either and have to rely on handouts. When I put my money in the bank I wanted it to be safe so that it can sustain both myself and my family. It would seem the bank's security has beeb breached and I and others who fell prey to this incompetence have to bear the brunt. In the month of July I have seen over the newspapers other cases like mine where the modus operandi was the same.

IF THERE IS ANYBODY OUT THERE OR WITHIN THE BANK, WOULD YOU PLEASE HELP ME AND OTHERS LIKE ME.

NB. MY NAME IS ENOS MASINDI RAMBIYANA, THE ACCOUNTS ARE IN MY NAME BUT FOR THE PURPOSE OF THIS SUBMISSION I USED THE EMAIL OF MY BROTHER SINCE I AM NOT CONVERSANT WITH THESE FACILITIES. THE ID NUMBER PROVIDED HEREIN IS MY AND MY CELL PHONE NUMBER IS ********** .

PLEASE HELP!!!!