MC
Martin C
1 reviews | Active since Aug 2017
01 Feb 2020, 10:24
***** at ABSA
So.this morning while my Dad was standing inside the ansa bank in Commisioner steet boksburg he received an SMS that they withdrew a R150 000 from his account in Mussina and subsequently closed the account my dad is a pensioner and how absa can allow this type of *****.
The manager said that she will investigate but the urgency is an issue
I would appreciate if someone can assist
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Feb 2020, 10:49 Dear Martin , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Feb 2020, 10:49
Official
Dear Martin , Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
MC
Martin C's updateReviewer Update
03 Feb 2020, 11:16Hi Busani
Thank you so much , we have opened a ***** case at absa but the urgency is of this matter is appalling , the Mussina branch where the ***** was done also called my dad and apparently a teller the last 2 digits incorrectly when she did a transaction for another client and this resulted in my dads R150 000 dissapearing and his account being closed. Now just to give you an idea , my dads branch is boksburg is +- 500km away from Musina and this ***** is unacceptable and this is the money that my dad use to actually live on a daily basis. If no answer can be given I will institute legal action against ABSA as well as go to the SAPS to open a ******** case for ***** and money laundering, ABSA is affecting a pensioners life here and they local branch hasnt even followed up by 11:00 this morning or provided any feedback to my dad.
This is pathetic to say the least
Thank you so much , we have opened a ***** case at absa but the urgency is of this matter is appalling , the Mussina branch where the ***** was done also called my dad and apparently a teller the last 2 digits incorrectly when she did a transaction for another client and this resulted in my dads R150 000 dissapearing and his account being closed. Now just to give you an idea , my dads branch is boksburg is +- 500km away from Musina and this ***** is unacceptable and this is the money that my dad use to actually live on a daily basis. If no answer can be given I will institute legal action against ABSA as well as go to the SAPS to open a ******** case for ***** and money laundering, ABSA is affecting a pensioners life here and they local branch hasnt even followed up by 11:00 this morning or provided any feedback to my dad.
This is pathetic to say the least
MC
Martin C's update03 Feb 2020, 11:16
Reviewer Update
Hi Busani
Thank you so much , we have opened a ***** case at absa but the urgency is of this matter is appalling , the Mussina branch where the ***** was done also called my dad and apparently a teller the last 2 digits incorrectly when she did a transaction for another client and this resulted in my dads R150 000 dissapearing and his account being closed. Now just to give you an idea , my dads branch is boksburg is +- 500km away from Musina and this ***** is unacceptable and this is the money that my dad use to actually live on a daily basis. If no answer can be given I will institute legal action against ABSA as well as go to the SAPS to open a ******** case for ***** and money laundering, ABSA is affecting a pensioners life here and they local branch hasnt even followed up by 11:00 this morning or provided any feedback to my dad.
This is pathetic to say the least
Thank you so much , we have opened a ***** case at absa but the urgency is of this matter is appalling , the Mussina branch where the ***** was done also called my dad and apparently a teller the last 2 digits incorrectly when she did a transaction for another client and this resulted in my dads R150 000 dissapearing and his account being closed. Now just to give you an idea , my dads branch is boksburg is +- 500km away from Musina and this ***** is unacceptable and this is the money that my dad use to actually live on a daily basis. If no answer can be given I will institute legal action against ABSA as well as go to the SAPS to open a ******** case for ***** and money laundering, ABSA is affecting a pensioners life here and they local branch hasnt even followed up by 11:00 this morning or provided any feedback to my dad.
This is pathetic to say the least
Absa's replyOfficial
03 Feb 2020, 13:26Hi Martin,
Thank you for your reply. Kindly reply privately or alternatively, via my email address and provide us with your Dad's ID number for us to intervene on this matter. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for your reply. Kindly reply privately or alternatively, via my email address and provide us with your Dad's ID number for us to intervene on this matter. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Feb 2020, 13:26
Official
Hi Martin,
Thank you for your reply. Kindly reply privately or alternatively, via my email address and provide us with your Dad's ID number for us to intervene on this matter. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thank you for your reply. Kindly reply privately or alternatively, via my email address and provide us with your Dad's ID number for us to intervene on this matter. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,