***** and shocking service from all departments at ABSA!

***** and shocking service from all departments at ABSA! My personal and business accounts where hacked, after my cell phone was ******. The phone was immediately blocked and black listed by cell C. My accounts were ****** of R 285 500 in total which was transfered to other ABSA accounts! I went into the bank the day I became aware of the ********** activity and completed all the paperwork needed and went to the police station to obtain a case number for the ****** phone. I dealt with Fallon at ABSA The Glen. She provided me with case reference numbers and advised that I would be contacted by ***** (this was on 23/04/2018). I heard NOTHING. I went back into the bank that Wednesday (25/04/2018) to see what progress had been made only to find that it had NOT been submitted to ***** at all!!!! I was then sent back to the police station to obtain a case number for online ***** and completed more paper work at ABSA with Kgomotso Mallane (she was helpfull and submited the case). The case is now with ***** and I have been advised that they were only able to stop R 50 000 of the INTERNAL transfers, and I had no guarentee that any of the remaining R 235 500 ****** would be refunded, and that I would now need to wait 2 to 3 weeks for a decision from management! I have now logged onto my business account and all of my beneficiaries have been removed! I need to pay accounts, but now I have no details loaded on my account AT ALL! I called Elson Mashaba at ***** to report this, and I was told to call online banking, but only after 8pm as they would be busy now! The Service, or lack there of I have experianced from ABSA through out this traumatic event has been atrocious! I have been a client of ABSA for 28 years, this treatment is NOT acceptable, and security issues are to be taken VERY seriously! How can internal ABSA tansfers not be tracked and reversed??!!! I need to be contacted by someone in the bank who can sort out my account and fast track the ***** case in order for my funds to be reimbursed. I am using Hello Peter as a platform, as I am at a loss as to who to contact at ABSA. I await your URGENT response!