1 reviews | Active since Jul 2016

23 Jun 2020, 16:13

***** AND OVERCHARGING

I bought a house on 28 June 2005 with Absa Bank, the original bond amount was R170 000.00. I was paying R1800.00 initially and it went up to R2100.00. When I was on the verge of selling it in 2018 it transpired that they sold me a wrong site. The site in question is Erf 1148 but according to municipality it transpired that it is a vacant site and mine should be Erf 1149. I was going up and down trying to find solution and I did not pay last year due to pulling out of the potential buyer. I got a buyer now but to my shock the settlement figure is R369719.43 which is more than the original amount albeit the fact that I have been paying all these years except one in question. I called them and I was attended by Boitumelo and Mapule who are still coming back to me. I am ready to settle but I want to pay a correct amount. I am being sent from pillar to post. Please intervene this is a gross injustice AND ***** ABSA is now milking its clients, they put a tag on my name on credit bureaux for such an incorrect amount.

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Replies (5)
Absa
Absa's reply23 Jun 2020, 16:35
Official
Dear Edgar Cezula Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
's update25 Jun 2020, 12:35
Reviewer Update
thank you for your prompt response, but I am seriously under immense pressure fro the purchaser, can you quickly arrive at a meaningful solution on this matter, if possible I need to give a go ahead for the payment of your correct outstanding amount by tomorrow.
Absa
Absa's reply25 Jun 2020, 12:59
Official
Dear Edgar Cezula Thank you for your posting.

We will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
's update30 Jun 2020, 14:30
Reviewer Update

Good afternoon Sir I have been trying to get hold of you on your work number but I could not get you, can you please forward me with your direct contact numbers as promised, the reason of my call was to get feed back on your investigation. This has taken long time than expected. THANK YOU.
Absa
Absa's reply30 Jun 2020, 15:46
Official
Dear Edgar Cezula Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care