1 reviews | Active since Sept 2011
***** AND ATROCIOUS SERVICE!!!
My disabled mother had her debit card swallowed at the ATM on Saturday and has subsequently had all the money in her account ****** even though the card was reported and stopped. The Alberton branch is experiencing technical issues and are refusing assistance due to my moms ID being ******!! None of this is HER fault and yet she is treated like a ********!! HER money was ****** from YOUR "secure" institution!!! And now she's not allowed to access any of her services from HER bank account!! Customer service received from the Absa Alberton branch was absolutely dismal and disgusting!!! Not to mention all the customers that were turned away today because the bank cant access their cash!! We're living in a technological age and yet it takes 3 + days for a technician to solve an issue?! Please this is absolutely pathetic!!!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
