***** against my Bank account not finalised yet

<p>My mom had ***** on her bank account in May this year. The 20th of May to be precise. We have reported it immediately to the ***** department and went to the bank as well when they opened that morning to report this and to block the purchases (made in China by the way) on her accout. We are still waiting for someone to give us a answer as to why this has not been finalised. I have set them emails and have also tried to call numerous times.... I will always be called back but this only happened once to tell me that they will find out what the problem is and will call back on Monday, that was yesterday. No calls. Tried to call again this morning..... phones are not being answered because they are in a meeting but will call back before close of day...... 3h15 and still waiting. We have been told that we cannot block future international purchases or anything else from overseas on our bank account so as far as I am concerned this can happen again.... In the meantime we cannot use that bank account (our own decision) because we want them to finalise it before we do. And just for a laugh..... the money that was drawn? It put my mom into an overdraft of nearly R20 000 ad she pays the interest on it everty month..... What else can we do to get this sorted?</p>