***** activity

On the 16th October, I went to ABSA, Benmore Gardens, Sandton, to withdraw R1000.00 that was transferred from Pep in Newcastle. When I got there, there was an ABSA receptionist who was trying to assist two ladies who did not get their money after withdrawing. It was then my turn and I was trying to withdraw, but I got an error saying "The transaction was unsuccessful and will be reversed automatically". I told the ABSA receptionist that I am getting an error, she took my Reference Number for withdrawal and tried to assist me on a different ATM, at that time it sounded like the cash was coming through, but another error saying "Transaction not allowed 55" was returned. The Receptionist then quickly advised me to go somewhere else and try to withdraw there. Later that day, I decided to go to Shoprite to withdraw the money from there, but I was told the money has already been withdrawn. My sister who transferred the money went to Pep in Newcatle the following day to investigate what had happened, and she was told that the money was withdrawn at Benmore Gardens the same day I was there. On the 19th I then went to Benmore Gardens ABSA to log a complain, and I was told the SLA is 5 days. On the 26th I called ABSA call centre to follow up on the case since the SLA was overdue, but only to be told that no meaningful details were captured in my claim, I actually had to explain the whole thing again and was referred back to Benmore Gardens since there was no feedback captured on the system. I then called ABSA Benmore Gardens and spoke to someone by the name Sibusiso Tsotetsi, who again wanted me to repeat the whole story, which was confusing to me as I had provided my reference number for him to check details. He said he needed to talk to the person responsible for ATM ***** and will come back to me on the same day. No one called me back to explain the progress. I need this to be investigated and for my money to be paid back to me.