***** Account Report Neglaction

On Wednesday the 16th of September 2015 I deposited R5500.00 to rent an apartment which was listed on Guntree. Unfortunately it was all a ****, and I went to report a ***** case to the Police, then after I went to ABSA Century City Cape Town (where I had made the deposit) and I also reported this case. I still had the deposit slip and all the police case document to show the legitimacy of this matter, but the way the staff handled the matter was astonishing. They kept on telling me that there is nothing they can do with an attitude, and obviously with my frustration that the money is gone already. No one seemed to know what is the proper procedure to follow in these kind of cases, all they told me is that there is nothing they can do. Until one of the ladies tried to assist and made a phone call to at least try to put a stop on the account. I left on that being told that there was a ***** case opened, all to find out that 2 days later there was no ***** case reported to the ABSA ***** Hotline. I am really disappointed at the service they provide, I was basically left with no one caring about what had happened to me!! I mean I would assume that ***** cases should be handled urgently