kS
kobus S

1 reviews | Active since Mar 2009

16 Jul 2019, 15:33

***** = Absa

Once again it is me and Absa. I KEEP having problems with this *** place! If i could i would take my home loan to another bank. I reported a ***** case on Friday the 12th, with all the necessary forms submitted within the hour. To date i haven't heard a word from anybody regrading the case. I phoned several times requesting feedback, with different answers every time. Money was ****** from my account...why did the first operator tell me that an investigation is on the way (i know ass, but don't tell me that they want to make sure i wasn't involved'- i will slap your smile from your face). I want my money back that was ******, and i want it NOW, FFS!!!!! And get a competent person to phone me-THE INVESTIGATOR HANDLING MY CASE!!! Absa is fast to phone and ask for the monthly instalment on my home home loan when its late...oh Wait I"M NEVER LATE WHEN IT COMES TO PAYMENTS FROM MY SIDE! ABSA get your act together....

0
Replies (2)
Absa
Absa's reply17 Jul 2019, 10:31
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply17 Jul 2019, 10:31
Official
Dear Kobus Your complaint reference number is  C-***2. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically. 
 
Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,