CM
Carmen M

1 reviews | Active since Jun 2020

11 Jun 2020, 15:06

*****

My name is Carmen Mafifi from Johannesburg. On the 25th September 2019,my husband passed away. And on the 27th of the same month my late husband brother went to Absa Bank and withdraw a large sum of money from my late husband personal account only using an affidavit they got from the police station. A few days later I went to the bank with my power of attorney to start the process of opening a late estate account and that's how I found out what my late husband brother has done. And when I approached the Absa branch and the manager told me it's normal for the bank to use an affidavit to help the family to access funds. What must I do in a case like this. My contact details are as follows ***

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Replies (1)
Absa
Absa's reply11 Jun 2020, 16:09
Official
Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with yours and your late husband's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd