BK
Buyisile K

1 reviews | Active since May 2019

24 Oct 2019, 12:17

*****

My brother experienced *****. He had gotten a load with African Bank. A few days after the money was transferred to his account he got a call during the day asking him to confirm his details. He was sleeping at the time and dint make sense of the call. After a few minuets he called ABSA to stop his card cause he was uncomfortable with the call. They gave him a reference number for the call. Later that evening he received an SMS that his card has purchased a gift card at KFC, a few moments later there was a transaction of R70k or so to a builders in JHB. This happened early this year bit it still hasn't been resolved. The service from the ABSA team is extremely disappointing, they've been giving him the run around all this time.

0
Replies (1)
Absa
Absa's reply24 Oct 2019, 16:00
Official
Dear Buyisile
 
Thank you for bringing this matter to our attention. Kindly provide us with your brother's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

We were unable to trace your brother's details using the given case number
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd