BB
Bobby B

1 reviews | Active since Sept 2019

11 Sept 2020, 10:37

*****

Due to ABSA's negligence incompetence they allowed a ********** credit card account to be opened on my name. This account is on R130 000. I realized this when their debt collectors, Norlam Attorneys, started bugging me with phone calls and sms's and then realized that my credit score has dropped substantially. We were looking for a house to buy when this happened and had to keep our plans on hold.

I sent through all the needed documentation as requested by their ***** department in June 2020 and followed up regularly to no avail. I still have the R130 000 debt against my name, I still get embarrassing debt collecting calls we are still wasting money on rent and cannot carry on with our lives as we will either not be approved for a bond or get a very high interest rate.

I have never had ANY Absa accounts and I will never ever EVER consider dealing with them, this is ridiculous.

0
Replies (1)
Absa
Absa's reply11 Sept 2020, 11:57
Official
Dear Bobby Boshoff Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care