SS
Sibusiso S
1 reviews | Active since Aug 2018
31 Oct 2018, 21:13
*****
Hi Peter.
Absa had listed me on ITC for bank default.I never had an account with them and never been to the branch I did tell them and they promised to pull the footage till today I hadn't heard from them.I did constant follow ups and they told me that the matter is with ***** department and that was August 2017.I called then again today still no joy I asked for documents where I signed they failed to produce then ask the consultant name who opened and account failed again to provide.My consumer rights had been violated.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
01 Nov 2018, 09:37Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ***** reference number to enable me to follow.
Kindly also note that the Bank cannot provide you with video footage unless the bank has been subpoenaed by the court to provide it to you.
Regards
Claudette
Best regards,
Absa's reply01 Nov 2018, 09:37
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ***** reference number to enable me to follow.
Kindly also note that the Bank cannot provide you with video footage unless the bank has been subpoenaed by the court to provide it to you.
Regards
Claudette
Best regards,
SS
Sibusiso S's updateReviewer Update
01 Nov 2018, 16:48Good day Claudette unfortunately I was not provided with a reference number I called the branch again today and I was not helped I asked them why was the matter not actioned and why did they say I must wait for a manager to view footage .Can you please assist me as I can't call the branch again please
SS
Sibusiso S's update01 Nov 2018, 16:48
Reviewer Update
Good day Claudette unfortunately I was not provided with a reference number I called the branch again today and I was not helped I asked them why was the matter not actioned and why did they say I must wait for a manager to view footage .Can you please assist me as I can't call the branch again please
Absa's replyOfficial
02 Nov 2018, 12:26Dear Customer
Which branch did you visit and you did you speak to.
Regards
Claudette
Best regards,
Absa's reply02 Nov 2018, 12:26
Official
Dear Customer
Which branch did you visit and you did you speak to.
Regards
Claudette
Best regards,
SS
Sibusiso S's updateReviewer Update
02 Nov 2018, 13:04Protea glen mall in Soweto. I spoke to thato.
SS
Sibusiso S's update02 Nov 2018, 13:04
Reviewer Update
Protea glen mall in Soweto. I spoke to thato.