*****

Good Day

My Name is Andiswa Lebogang Makatesi m not writing this review with a positive mood i received a call from Absa beginning of April about a credit card i took spoke to the lady called sbahle she actually spoke to my mom as i was driving and couldn't answer they called me on my mom's number she was very rude when my mom told her i don't have a credit card. On the 13th of April which was on a Friday i went to Absa in Midrand with my ID card to find out about the credit card they say i have indeed the lady that was assisting did confirm that there was a credit card under my name explained to her that i lost my ID book in April last year sne confirmed that the id number is mine and names but the face is definitely not mine she called the credit card department and gave me the phone to talk to them spoke to them they transferred me to the ***** department after they have stopped the credit card. i was then advised to go the police station open a case and bring an affidavit together with the one i did when i lost my ID i did that on the 20th of April submitted documents at the centurion branch i asked the lady that was assisting about the turn around time she then said to me one of their investigator will call me in 7 working days up to this day no One has called me to update me on what is going on the most frustrating part they have black listed me i cant do anything and they not even showing any concern about the idea am really not happy with ABSA.....