DM
Dimakatso M

1 reviews | Active since Nov 2017

28 Nov 2017, 08:21

*****

all along I thought I was in possession of my credit card until I received an sms from absa that I have entered my pin incorrectly, I immediately notified Absa to block the card and requested a new one. then I was adviced to to to the branch and open a case which I did . So the consultant who was helping me told that the only amount taken on my account was R700 on the 23rd, then again I received sms on the 25th of 2 transaction going off my account, and again on the 28th I receive an sms of R980 going off my account. When I called absa they are telling me the ***** case was opened with a debit card ( I don't have absa debit card) . Here is my problem last time I swapped my card I reached my credit limit , so the next transaction suppose to be unsuccessful due to insufficient funds, But who ever was using the card manage to make 4 successful transactions on the same card and not even once did Absa notified me that my card is overlimit like any other months when they do. Why did she open debit card ***** case not credit card. Why am I getting notification days later.

0
Replies (1)
Absa
Absa's reply28 Nov 2017, 14:35
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd