FG
Fransien G

1 reviews | Active since Jul 2015

23 Jul 2015, 20:08

*****

PROBLEM STARTED ON FRIDAY 17/7/2015. MTN WANTED ME TO RICA MY SIMM CARD BUT I HAVE A VODACOM NO I WENT TO VODACOM ON MONDAY 20/7/2015. THEY TOLD ME MY PHONE WAS PORTED TO MTN, WHICH I NEVER DID. THEY COULDN'T HELP ME SO I PHONED VODACOM HEAD OFFICE. THEY PHONED ME BACK AND TOLD ME TO GET TO THE BANK IMMEDIATELY BECAUSE THEY SUSPECT A ****<br> I WENT TO THE BANK AND FOUND OUT THAT SOMEBODY MADE A LOAN ON MY NAME AND WITHDREW THE MONEY THE SAME DAY. NOW MY ACCOUNT IS BLOCKED PENDING THE INVESTIGATION. THIS IS QUITE UNFAIR BECAUSE IT IS NOT MY FAULT. WHAT NOW?

0
Replies (1)
Absa
Absa's reply27 Jul 2015, 12:58
Official
Hello Fransien,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd