Frastarted

I lost my ID in 2016 and when i went to the bank some other time i was told that i has opened an account with ABSA and it has black listed me, so i went to ABSA Branch in Lenasia to get assistance because i have never opened an account with the bank i get there at it was the 08/01/2019 and the consultant there took my documents and emailed to ********** he then told me that there is not much that he can do i just neeed to wait for feedback the the ***** team...Ever since then i asked to get feedback again from the Branch on the 23/01/2019 and i was told that the team say that they take about a month to investigate and they will call me.. i then gave them time and asked for feedback again at the branch on the 28/03/2019 and the response i got was they also cant get a hold of the department and i must call it myself now and find out what is going on..i tried calling the number i was provided from the branch which is ********** 557, explained my story and they gave me a number to call which is 011 ********** or ********** 483 these numbers i have tried time and time again with no luck no one picks up..the first number does not go thru then the second number only rings but no one picks up. Im a young black woman who is only trying to clear her name so that i can create a better future for myself and family but the services i have received from the bank is unbelievable and frustrating because i cant move forward with my life with this case hanging over me and unresolved. Can someone please assist me with a way forward.