MC
Mogamat C

1 reviews | Active since Sept 2010

14 Dec 2015, 14:41

four (4) weeks Later and Still nothing

Hi,<br> <br> I have made a credit card application online from Absa four (weeks) ago, and to date i have had nothing but back and forth nightmares, having to go through a call center who repeats the same thing over and over, have you send through all your documents for GOD sake, i have given you everything i have and yet i am calling you guys to find out what is happening. <br> No One has once called me to say we handling your application it is going to take this long and this long, this is still out standing and that is still outstanding.<br> Why the hell is it so difficult to process an online application, this is pathetic service from ABSA, i cant see why you would be still employing people if know one knows how to manage applications.<br> The pillar to post thing is the worst thing to do with any customer and hope you resolve this type of attitude. i am so furious that i feel like cancelling this application.<br> App: ***<br> ID: *** 081

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Replies (1)
Absa
Absa's reply15 Dec 2015, 08:51
Official
Hello shafiekWEB,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd