Formal Complaint Unacceptable Delay in Feedback and Disbur*****t Absa Home Loans

Subject: Formal Complaint: Unacceptable Delay in Feedback and Disbur*****t – ABSA Home Loans

To: ABSA Home Loans Customer Service Date: 26 June 2025

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the service I have received from ABSA Home Loans regarding the disbur*****t of my funds.

All required documents were submitted on 13 May 2025, yet to this day — over six weeks later — I have received no clear feedback or communication about when I can expect to receive my own money.

This prolonged silence and lack of progress is completely unacceptable. I have made several follow-ups via calls and emails, only to be met with vague responses or no update at all. This delay is causing significant inconvenience and financial strain, and it is unacceptable for a bank of ABSA’s stature to handle such matters with such disregard for its customers.

I am requesting the following immediately:

A full update on the status of my disbur*****t A clear and confirmed timeline for when the funds will be paid out A written explanation for the delay and lack of communication Please consider this a formal complaint in terms of your internal complaints process. I expect urgent action and a proper resolution within 5 working days, failing which I will escalate the matter to the Ombudsman for Banking Services.

Kindly acknowledge receipt of this complaint and provide me with a reference number.

Yours sincerely,