FOREX/ABSA DIGITAL

Item: Absa
Rating: 1
Author: Kay R

The Rand was stronger than USD. I wanted to transfer money into my US account to pay University Tuition. I got stuck at an error #256 that required my passport details on Nature of Payment. No matter how many times I refreshed, it never worked. I then asked ABSA Forex and Customer Service. Absa Forex on ********** rep**** by Annette Schoeman referring me to Customer Service on ********** Now Customer Service on ********** has referred me to Absa Forex on ********** The USD Dollar to Rand is now R14 from R13. Two weeks now, I am still waiting for a simple ABSA Digital error assistance. Mind you, I have transferred more than R200k a 2 months ago, meaning, I am a returning user that don't expect any problems.

This is their case #: C- ********** 1 .

Helpful (0)

Replies (3)

Absa's replyOfficial

11 Dec 2018, 17:05

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply11 Dec 2018, 17:05

Official

Best regards,

Absa's replyOfficial

13 Dec 2018, 08:37

Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply13 Dec 2018, 08:37

Official

Best regards,

Kay R's updateReviewer Update

17 Dec 2018, 23:28

Thanks

Kay R's update17 Dec 2018, 23:28

Reviewer Update

Thanks