AS
Alexander S
1 reviews | Active since Mar 2009
12 Oct 2017, 10:20
Forex Call Center Useless
My company received a payment from overseas but I can't redeem it when I phone ***as it keeps on repeating prompts and NEVER puts me through to a consultant. The service is useless, disgusting and irritating.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
12 Oct 2017, 11:54Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Oct 2017, 11:54
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
12 Oct 2017, 11:55I have called the number and was assured that it is working properly. May i ask that you try again.
Best regards,
Absa's reply12 Oct 2017, 11:55
Official
I have called the number and was assured that it is working properly. May i ask that you try again.
Best regards,
AS
Alexander S's updateReviewer Update
12 Oct 2017, 13:35Tried it. It still the same - keeps on prompting to select either 1 or 2. Please ask one of your consultants to phone me.
AS
Alexander S's update12 Oct 2017, 13:35
Reviewer Update
Tried it. It still the same - keeps on prompting to select either 1 or 2. Please ask one of your consultants to phone me.