Forever waiting on an URGENT CLAIM

We have home insurance with absa and never claimed in 7 and a half years. This year, on Sept 19 2023 a terrible wind storm hit our house. It took with it a part of our roof and solar panels.The next morning I called them to put in a claim and recieved a refrence number. They sent the assesor out on Friday. That weekend it started to rain and yet another wind storm made more damage to the roof,solar panels and ceilings aswell. We were told to put in a new claim and received yet another refrence number. On Monday the second assesor was here to assess the damage. ONLY 2 WEEKS after me emailing them constantly to report more damage and warning signs of storms approching. They sent out a contractor. We we're told that they will get back to us within 3 to 4 days... 9 days later a second contractor came to asses the damage. THAT NIGHT ,NOW 3 WEEKS GOING ON 4, It started to rain heavily and more damage was made to ceilings and now the screet flooring started to crack and lift up. When I tried emailing again after no respons from previous emails, I got one reply telling me the inbox on absa's side is full and cannot recieve anymore emails. I then called them again, asking what is going on, and they could only say that our first claim has been approved and they cant tell me where the dalay is. On the other hand, I've been talking to the contractors and they say that they still wait approval from absa. IN THE MEANTIME, WE DON'T HAVE A ROOF, OUR SOLAR IS NOT WORKING TO UTS FULL POTENTIAL AND WE ARE LITTERALLY SWIMMING IN OUR HOUSE.... I've been calling,pleading,emailing,sending whatsapps en STILL WAITING...