CV
Celia V
1 reviews | Active since May 2020
17 Aug 2020, 14:20
Forever waiting for better service
Please Absa I know everything is upside down with Covid but don't let your clients wait for over an hour with only 1 person helping at customer services. And it looks like its going to be a 2 hour wait or longer.
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Absa's replyOfficial
17 Aug 2020, 14:59Dear Celia Venter Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply17 Aug 2020, 14:59
Official
Dear Celia Venter Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care