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Phumelele M
1 reviews | Active since Apr 2020
12 Oct 2022, 10:24
Forever payment withheld, no response!
I have been waiting for a forex payment to come through. The remitting bablnk has made the ammendment they were asking for but no one responds to my email, they never pick up the phone!!! It's my money and Absa will not release it or respond to my numerous text. This is enough to close my account. I will never do forex payments with them.
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Absa's replyOfficial
12 Oct 2022, 12:41Dear Phumelele Mthembu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply12 Oct 2022, 12:41
Official
Dear Phumelele Mthembu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,