Forensics taking forever

GOOD DAY

I am deeply disappointed with the Absa Forensic, my partner blocked her account as she was suspecting ********** activity that may have taken place on her internet banking, she later rectified the matter by going to Absa clarify that she knows and is well aware of the funds that were transferred to my bank Account. it has been more than a week now the funds that were transferred are put on hold. we cant access the money and we need it as soon as possible, we don't know now what is the hold up because we submitted all the relevant documents, we visited branches with affidavits and all the necessary info that was required from us. now my bank is telling me they cant release the funds until Absa has sent the email. for crying out loud I have been up and down the banks . can someone please assist.